At True Pickleball Treasures, we make every effort to ensure you are satisfied with your purchase. All of our products are custom-made on demand and because of that, we are only able to offer refunds or replacements under specific conditions outlined below.
✅ Refunds & Replacements Are Offered If:
- The product arrives damaged or defective
- You receive the wrong item, size, or color
- There is a manufacturing or print error
- Your order is lost in transit (based on carrier investigation)
📸 We require photo evidence and a brief explanation within 14 days of delivery to process any issue. Please email us at info@truepickleballtreasures.com with your order number and photos of the issue.
❌ We Do Not Offer Refunds or Returns For:
- Buyer’s remorse
- Wrong size or color ordered (please refer to size charts before purchasing)
- Shipping delays caused by the carrier or incorrect address entry
Since all items are made to order, we do not keep inventory and therefore cannot accept returns.
💸 How Refunds Are Processed
If your request is approved:
- We will issue a full refund to your original payment method, or
- Send a free replacement item, depending on your preference.
Refunds are typically processed within 5–7 business days after approval.
📦 What to Do If There's a Problem
Please contact us at info@truepickleballtreasures.com with:
- Your full name
- Order number
- Description of the issue
- Clear photos showing the problem
We’re here to make it right!
🕒 Policy Window
Refund or replacement claims must be submitted within 14 days of delivery.
📬 Questions?
If you have any questions about your order or this policy, email us anytime at info@truepickleballtreasures.com. We're happy to help.
