Last updated: May 28, 2025
True Pickleball Treasures respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website www.truepickleballtreasures.com and our services. By accessing or using our Services, you agree to this Privacy Policy.
1. Information We Collect
Information You Provide to Us:
- Contact details (name, address, email, phone)
- Order details (billing/shipping address, payment confirmation)
- Account info (username, password, security questions)
- Customer support communications
Automatically Collected Information:
- Usage data via cookies and tracking technologies (device info, IP address, browser type)
Information from Third Parties:
- Service providers such as Shopify and Printify (for order fulfillment)
- Payment processors (e.g., Stripe, PayPal) to complete transactions
- Marketing platforms (e.g., Google Analytics, Facebook Pixel)
2. How We Use Your Information
- To provide, maintain, and improve the Services and fulfill your orders
- To communicate with you regarding your account, purchases, and support inquiries
- For marketing and promotional purposes, including tailored advertising
- To detect and prevent fraud or unauthorized activities
- To comply with legal obligations
3. Your Rights and Choices
California Residents – CCPA Rights:
If you are a California resident, you have the right to:
- Know what personal information we collect, use, and share
- Request deletion of your personal information, subject to certain exceptions
- Opt-out of the sale of your personal information (we do not sell personal information)
- Not be discriminated against for exercising your rights
General Rights:
You may also:
- Access and correct your personal information
- Request portability or restriction of processing
- Withdraw consent where applicable
- Manage your communication preferences (opt-out of marketing emails anytime)
To exercise any of these rights, please contact us at info@truepickleballtreasures.com.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Operate and improve our Site and Services
- Analyze user behavior via tools such as Google Analytics and Facebook Pixel
- Provide personalized marketing
You can manage your cookie preferences through your browser settings. Blocking cookies may limit some functionality of the Services.
For more details, visit Shopify’s cookie policy: https://www.shopify.com/legal/cookies
5. International Data Transfers
While we are located in Panama, we serve customers in the United States. Your personal information may be transferred to and stored in Panama or other countries where our service providers operate. We implement appropriate safeguards such as Standard Contractual Clauses to protect your data during international transfers.
6. Third Party Service Providers
We share your personal information with trusted third parties only as necessary to provide Services, including:
- Shopify (website hosting and ecommerce platform)
- Printify (print-on-demand fulfillment)
- Payment processors (e.g. PayPal)
- Marketing and analytics service providers
These third parties are obligated to protect your information and use it only for the purposes we authorize.
7. Children’s Privacy
Our Services are not directed to children under 13 years old, and we do not knowingly collect personal information from children under 13 in compliance with COPPA. If you believe we have collected such information, please contact us to request deletion.
8. Security and Data Retention
We use industry-standard measures to protect your information but cannot guarantee absolute security. We retain your personal information as long as necessary to provide the Services, comply with legal obligations, and resolve disputes.
9. Changes to This Privacy Policy
We may update this policy occasionally. Changes will be posted on this page with an updated “Last updated” date. Your continued use of our Services constitutes acceptance of the updated policy.
10. Contact Us
For questions, privacy requests, or complaints, please contact us at:
Email: info@truepickleballtreasures.com
